What international quality standards do your industrial washing machines and other equipment comply with? Do you have necessary export certifications like CE, ROHS?
06 Jul, 2026
All our products strictly follow Chinese and global industry standards. We provide full sets of required certifications including EU CE and ROHS. The equipment can be adjusted to match the local voltage and frequency of your target market, fully meeting local market access requirements.
What are the core parameters (capacity, water consumption, energy consumption) of your equipment? Do they meet relevant international test standards like ISO 9398?
06 Jul, 2026
The capacity, water & power consumption, hourly output of all models are tested in line with ISO 9398 international standards. We can provide complete parameter test reports, and also support custom models for different demands.
What material is your equipment mainly made of? Can we customize the color and special configurations?
06 Jul, 2026
Parts that directly contact water are made of 304 stainless steel, and the main body uses thickened carbon steel. We support customization on colors and special functions, and can adjust solutions based on your actual usage scenarios.
Can you provide a complete product quotation sheet? What is your minimum order quantity?
06 Jul, 2026
We can first send you the quotation of our hot-selling cost-effective models with clear validity period marked. Regular models support 1 unit as MOQ, and you can get tiered discounts for bulk purchases.
Can you offer your best price for large orders?
06 Jul, 2026
We follow the rule of "larger purchase volume, lower unit price". We will not quote the rock-bottom price at one time, and can arrange 3 reasonable rounds of price negotiation to ensure profit for both sides.
Can you provide free samples?
06 Jul, 2026
We do not provide free samples for regular models. You can pay for the sample unit, and the sample fee can be deducted from the payment of your subsequent formal bulk order.
What is the lead time for regular orders? What shipping methods do you support?
06 Jul, 2026
The lead time for standard models is 15-30 days, and 30-45 days for custom models. We provide multiple logistics solutions including sea freight, air freight and land transport, and can also arrange door-to-door delivery as requested.
Is transportation insurance included in your quotation? Can you provide all full sets of customs clearance documents for export?
06 Jul, 2026
Regular quotations do not include insurance by default, and we can purchase transportation insurance for you on demand. We can provide complete customs clearance documents including commercial invoice, packing list, certificate of origin and technical parameter sheet to ensure smooth customs clearance.
How to deal with equipment failures after export? Do you provide overseas technical support?
06 Jul, 2026
All products follow the Three Guarantees policy. Free replacement of spare parts is available for non-human damage within the warranty period. We provide remote video commissioning guidance, and can also coordinate local partner service providers for on-site support.
Is it convenient to purchase spare parts for follow-up maintenance? What is the delivery lead time?
06 Jul, 2026
We keep stock for all easily worn spare parts. Regular spare parts can be shipped out within 7 days, which greatly cuts down the waiting time for overseas customers.